payment

Shipping within Germany

Shipping costs Parcel service provider Delivery time (Mon.-Fri.)
up to 0.5kg 3,99€ Deutsche Post & Warenpost 1-3 working days
from 0.5kg 4,99€ DHL 1-3 working days
from 150€ Free shipping DPD 1-3 working days
from 0.5kg 7,99 € (¹) DHL Parcel Same Day Shipping 1-3 working days
up to 30kg (²) 15,99€ (²) DPD Express 1 working day*


We send items such as candle wicks, candle dye or candle fragrances via German post (goods mail/large letter). Parcels are sent via DHL. Prices include 19% VAT.

(¹) As an option to standard shipping via DHL or DPD, we offer same-day shipping via DHL parcel for an additional charge. During peak times, when processing times can take up to 3 working days, we guarantee that your order will be shipped on the day you place your order. This only applies to orders that we receive by 12 noon on a working day (Monday - Friday).

(²) For urgent deliveries we offer shipping via DPD Express. All orders received Monday to Friday before 11:30 am will be shipped the same day. DPD guarantees delivery the following day, Monday to Friday, by 6 pm.
The sender - Hansawax GmbH - bears no liability for this. We also strongly advise against giving DPD a delivery authorization, as this would transfer all liability risks, e.g. damage and loss, to the recipient.

Shipping to Austria, France, Italy, Denmark, Croatia, Slovenia and BeNeLux countries

Shipping costs Parcel service provider Delivery time (Mon.-Fri.)
up to 0.5kg 4,99€ Deutsche Post & Warenpost 2-8 working days
up to 150€ value of goods 11,99€ DPD 2-8 working days

From 150€ value of goods
and per package*

 6,99€ DPD 2-8 working days

We send items such as candle wicks, candle dye or candle fragrances in large letters/maxi letters by post or parcel post. Parcels are usually sent by DPD. Prices include 19% VAT.
We strongly advise against giving DPD a delivery authorization, as this would transfer any liability risks, e.g. damage and loss, to the recipient.

*If you order one box of "KeraSoy 4120", shipping costs are 6.99€. If you order 2 boxes of "KeraSoy 4120", shipping costs are 13.99€, etc.

      Shipping to Switzerland

      		Shipping costs Parcel service provider Delivery time (Mon.-Fri.)
      up to 26kg 29,99€ DPD 2-8 working days

      For deliveries to Switzerland, the purchase contract is concluded between the buyer and MeinEinkauf AG, St. Gallen (CHE-331.561.017 VAT) in accordance with our general terms and conditions. This also takes care of customs clearance, invoicing and delivery in Switzerland. This does not incur any additional costs for you.

      All prices in EUR shown in the table include German VAT (19%) - all prices in CHF are gross prices, i.e. including Swiss tax.

        You can see the current shipping costs - after converting from EUR to CHF - in the checkout.

          Processing and shipping times

          The processing time is usually 1-3 working days. If the volume of orders increases, the processing time may increase slightly. Shipping times within Germany are approximately 1-3 working days. Delivery times to Austria, France, Italy and the Benelux countries are correspondingly longer.

          Accepted payment methods

          Fast, easy and secure. That's why we always try to offer the most up-to-date payment methods and options in our online shop. If your preferred payment method is not yet available, please send us an email. We will endeavor to add it as soon as possible.

          SOFORT transfer

          With SOFORT you can pay easily and conveniently in our online shop with one of the most popular payment methods in Germany.

          Credit cards

          You can pay in our online shop with the following common credit cards:

          • MasterCard
          • maestro
          • VISAS
          • American Express

          Other payment methods

          To make the ordering process even easier and more convenient for you, we also provide you with the following payment methods:

          • PayPal
          • Apple Pay
          • Google Pay
          • Klarna invoice

          In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna in each case:

          • Invoice: The payment period is 14 days from dispatch of the goods/ticket/or, in the case of other services, from the provision of the service. The invoice conditions can be found here.
          • Immediately: Your account will be debited immediately after you place your order.

          The use of the payment methods invoice, installment purchase and direct debit requires a positive credit check. In this respect, we forward your data to Klarna as part of the purchase initiation and processing of the purchase contract for the purpose of address and credit checks. Please understand that we can only offer you those payment methods that are permissible based on the results of the credit check. Further information and Klarna's terms of use can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_de/user . General information about Klarna can be found here: www.klarna.com. Your personal data will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna's data protection regulations.