payment

Shipping within Germany

Shipping Parcel service provider Delivery time (Mon.-Fri.)
up to 0.5kg €3.99 Deutsche Post & Warenpost 1-3 workdays
from 0.5kg €4.99 DHL 1-3 workdays
from 150€ Free shipping DPD 1-3 workdays
up to 30kg* €15.99* DPD Express* 1 workday*


We send items such as candle wicks, candle dye or candle scents via German post (commodity post/large letter). The parcel is sent via DHL. Prices include 19% VAT.

*For urgent deliveries we offer shipping via DPD Express. All orders, Monday to Friday, received by 11:30 a.m. will be shipped the same day. DPD guarantees delivery the following day, Monday to Friday, by 6 p.m. The sender - Hansawax GmbH - bears no liability for this. We also strongly advise against granting DPD a delivery authority, as this will transfer any liability risks, such as damage and loss, to the recipient.

Shipping to Austria, France, Italy, Denmark, Croatia, Slovenia and Benelux countries

Shipping Parcel service provider Delivery time (Mon.-Fri.)
up to 0.5kg €4.99 Deutsche Post & Warenpost 2-8 business days
up to €150 goods value €11.99 DPD 2-8 business days

From 150€ goods value
and per package*

€6.99 DPD 2-8 working days

We send items such as candle wicks, candle dye or candle scents in large letters/maxi letters by post or goods mail. Parcels are usually sent via DPD. Prices include 19% VAT.
We strongly advise against granting DPD a power of attorney, as this would transfer any liability risks, such as damage and loss, to the recipient.

*If you order a box of “KeraSoy 4120”, shipping costs €6.99. If you order 2 boxes of “KeraSoy 4120”, shipping costs €13.99, etc

      Shipping to Switzerland

      Shipping Parcel service provider Delivery time (Mon.-Fri.)
      up to 0.5kg 10.79€ DHL Warenpost International 2-8 business days
      up to 0.9kg €14.99 DHL Warenpost International 2-8 business days
      up to 10 kg €19.99 DHL 2-8 business days
      from 20kg €27.99 DHL 2-8 business days
      up to 26kg €29.99 DHL 2-8 business days

      All prices stated in the table include German VAT (19%) - all prices in CHF are net prices. The customer may have to pay additional customs duties, taxes or fees, but not to the provider (Hansawax), but to the responsible customs or tax authorities or, if applicable, shipping service providers . The customer is advised to check the details with the customs or tax authorities before ordering.

        You can see the current shipping costs - after converting from EUR to CHF - in the checkout/cashout.

          Processing and shipping times

          Processing time is typically 1-3 business days. If there is an increased volume of orders, the processing time may also increase slightly. Shipping times within Germany are approx. 1 - 3 working days. Correspondingly longer to Austria, France, Italy and the Benelux countries.

          Accepted payment methods

          Fast, easy and secure. That's why we try to always offer the latest payment methods and options in our online shop. If your preferred payment method is not yet available, please send us an email. We are trying to add it quickly.

          Instant bank transfer

          You can pay IMMEDIATELY easily and conveniently in our online shop using one of the most popular payment methods in Germany.

          Credit cards

          You can pay in our online shop with the following major credit cards:

          • MasterCard
          • maestro
          • VISA
          • American Express

          Other payment methods

          To make the ordering process even easier and more convenient for you, we also provide you with the following payment methods:

          • PayPal
          • Apple Pay
          • Google Pay
          • Klarna invoice

          In collaboration with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna:

          • Invoice: The payment deadline is 14 days from the dispatch of the goods/ticket/or, for other services, from the provision of the service. You can find the billing conditions here.
          • Immediately: Your account will be debited immediately after you place your order.

          The use of the payment methods invoice, installment purchase and direct debit requires a positive credit check. In this respect, as part of the purchase initiation and processing of the purchase contract, we forward your data to Klarna for the purpose of address and creditworthiness checks. Please understand that we can only offer you those payment methods that are permitted based on the results of the credit check. Further information and Klarna's terms of use can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_de/user . General information about Klarna can be found here: www.klarna.com. Your personal information will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna's data protection regulations.